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Assertive Communication

Assertiveness means being able to clearly and calmly express what you need without being overly passive (hurting your own self esteem) or aggressive (damaging other's self esteem). Assertive communication doesn’t guarantee you will have your needs met. However, it does make it more likely that you will be heard and listened to. It can also dramatically improve your relationships with other people in unexpected and beneficial ways.

great white shark

How to Swim with the “Difficult Sharks” in our Lives

No one WANTS to swim with sharks. However, difficult people are, by their very nature, sharks: Aggressive, territorial, and tribal. When we unexpectedly find ourselves dealing with a difficult person, we assume that they will "play fair". In our desire to "get along with others", we often make the...